Appointments

BOOKING ROUTINE GP APPOINTMENTS

During this pandemic we currently only offer GP telephone appointments. These can only be booked a few days in advance. 

The clinician may change from the one you have booked due to staff self isolation.

GP will allocate face to face appointment if it is necessary.

Appointments with Nurse or Health Care Assistant

Appointments with a Nurse or Health Care Assistant can be booked in advance.

Phlebotomist

Appointments for blood test can be booked on Mondays, Wednesdays and Friday.  Mornings only.

Appointment Times

08.30 - 12.30

14.00 - 17.30

You may consult with any of the doctors. If your choice is not immediately available you will be offered the earliest possible appointment with another doctor.

Urgent Cases

If you feel you need to be seen urgently, ie cannot wait for a routine appointment, please make every effort to telephone before 11am. Urgent cases will be contacted the same day by one of the clinicians as appropriate.  We now operate a triage system in the morning for urgent appointment requests.  The receptionist will ask for some details regarding the issue so that she can try and signpost you appropriately - this may be to a Advance Nurse Practitioner for further discussion, to one of the practice nurses or it may be that the receptionist is able to help you.  If added to the triage list an Advance Nurse Practitioner will phone you back as soon as possible and will either give advice or arrange for you to be seen.  Please help us to operate this effectively by providing information to the receptionist, ensuring your telephone details are up to date and providing a mobile number, if you have Call Barring on your telephone (otherwise we may not be able to call you back).  We will make two attempts to call you back so please make sure that you are available for the call.

Please note that if your sick line has run out this is not an emergency - a receptionist will be able to help you sort this out. 

Telephoning for Advice

If you need to speak to a doctor for advice, contact the surgery and the receptionist will advise you of an appropriate time. For non-urgent matters the receptionist will pass on messages to the appropriate doctor to deal with and you will be advised of an appropriate time to call back. 

Telephone appointments are available to discuss ongoing matters only - please ask for the GP who is dealing with your problem and do not request for new ailments.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please note that any cancellation within two hours of the appointment time will be treated as a Did Not Attend (DNA) as it may not be possible for us to fill the appointment time.

Did Not Attends (DNAs)

Please be aware that as we have a very high rate of non-attendance we are monitoring this situation.  Patients who DNA three times in a short space of time will receive a letter regarding the inappropriateness of their behaviour. Further DNAs will result in the patient being removed from our list and therefore having to attend elsewhere.  This behaviour causes us huge problems and inconveniences all of our patients.  Your co-operation is appreciated.

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