BOOKING ROUTINE GP APPOINTMENTS
Mondays at 2pm we will release appointments for Monday, Tuesday and Wednesday morning the following week
Wednesday 2pm we will release appointments for Wednesday afternoon, Thursday and Friday the following week
Appointments with Nurse or Health Care Assistant
Appointments with a Nurse or Health Care Assistant can be booked 1 month in advance
08.30 - 12.30
14.00 - 17.30
You may consult with any of the doctors. If your choice is not immediately available you will be offered the earliest possible appointment with another doctor.
If you feel you need to be seen urgently, ie cannot wait for a routine appointment, please make every effort to telephone before 11am. Urgent cases will be seen the same day by one of the doctors as appropriate. We now operate a triage system in the morning for urgent appointment requests. The receptionist will ask for some details regarding the issue so that she can try and signpost you appropriately - this may be to a GP for further discussion, to one of the practice nurses or it may be that the receptionist is able to help you. If added to the triage list a GP will phone you back as soon as possible and will either give advice or arrange for you to be seen. Please help us to operate this effectively by providing information to the receptionist, ensuring your telephone details are up to date and providing a mobile number if you have Call Barring on your telephone (otherwise we may not be able to call you back). GPs will make two attempts to call you back so please make sure that you are available for the call.
Please note that if your sick line has run out this is not an emergency - a receptionist will be able to help you sort this out.
Telephoning for Advice
If you need to speak to a doctor for advice, contact the surgery and the receptionist will advise you of an appropriate time. For non-urgent matters the receptionist will pass on messages to the appropriate doctor to deal with and you will be advised of an appropriate time to call back.
Telephone appointments are available to discuss ongoing matters only - please ask for the GP who is dealing with your problem and do not request for new ailments.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please note that any cancellation within two hours of the appointment time will be treated as a Did Not Attend (DNA) as it may not be possible for us to fill the appointment time.
Did Not Attends (DNAs)
Please be aware that as we have a very high rate of non-attendance we are monitoring this situation. Patients who DNA three times in a short space of time will receive a letter regarding the inappropriateness of their behaviour. Further DNAs will result in the patient being removed from our list and therefore having to attend elsewhere. This behaviour causes us huge problems and inconveniences all of our patients. Your co-operation is appreciated.