Your Personal Health Information
To provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment, e.g. GP, Health Visitor, Practice Nurse. This information may be stored on paper or electronically on computer files by practice staff.
We sometimes disclose some of your personal health information to other organisations involved in your care. For example, when your GP refers you to a specialist at a hospital we will send relevant details about you in the referral letter and receive information about you from them. Our practice also participates in regional and national programmes such as the cervical cytology screening service and your name and address, date of birth and health number will be given to them in order to send an invitation to you.
We need to use some of your personal health information for administrative purposes. In order to receive payment for some services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency of the Scottish Health Service. These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are required to co-operate with these checks and the disclosure of your data is a necessary part of our provision of healthcare services.
Sometimes we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. Whenever we take part in activities such as these, we will ensure that as far as possible any details that may identify you are not disclosed.
We are sometimes involved in health research and the teaching of student nurses and other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and have given your consent for us to do so.
Where you need a service jointly with a local authority, we will seek your permission before giving them your details.
Sometimes we are required by law to pass on information, e.g. the notification of births, deaths, certain diseases or crimes to the government is a legal requirement.
Our use of your personal health information is covered by a duty of confidentiality and is regulated by the Data Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you.
Everyone working for the NHS has a legal duty to keep information about you confidential and adhere to a Code of Practice on Protecting Patient Confidentiality. Further information on this can be found at www.confidentiality.scot.nhs.uk. Anyone who receives information from us also has a legal duty to keep it confidential.
If you have any queries or concerns on how we use your personal health information, or would like to access your information, please contact our Practice Manager.
Any comments, suggestions or complaints regarding any aspect of our service can be made to our Practice Manager. We aim to investigate and respond to your comments within 14 days or less. Further information on our complaints procedure and that for other NHS services can be obtained from the Practice.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.